At KONTUR, your satisfaction and confidence matter to us. We take great care in delivering premium shapewear and outerwear that meets your expectations. Due to the intimate nature of our products, we follow a strict yet fair return and exchange policy in line with Sri Lankan consumer protection guidelines.

Eligibility for Returns & Exchanges

We accept returns or exchanges only under the following conditions:

1. Damaged or Defective Items: If the product is delivered damaged or has a manufacturing defect.

2. Incorrect Item Shipped: If you receive the wrong product, size, or color than what you ordered.

⚠️ We do not accept returns or exchanges for:

• Change of mind, personal dislike after trying

• Size issues (please refer to our size guide before ordering)

• Worn, washed, or altered items

• Items without original packaging and tags

Return/Exchange Process

To be eligible:

• Request must be made within 3 days of delivery.

• Item must be unworn, unwashed, and in original condition with tags intact.

• Send us a WhatsApp +94 76 936 8661 with your order number and clear photos of the issue.

Once approved:

• You may return the item via a courier of your choice (shipping charges are non-refundable).

• Upon receiving and inspecting the item, we will process:

  • Replacement, if stock is available

  • Or issue a credit voucher valid for your next purchase

Shipping Costs

• Return shipping fees are borne by the customer unless the fault is ours (wrong or defective item).

• In the case of a replacement, we will cover the delivery cost of the replacement item.

Non-Returnable Items

For hygiene and safety, the following items are final sale and cannot be returned or exchanged:

• Underwear & inner shapewear

• Bodysuits and compression wear

• Sale or discounted items

Contact Us

If you have any concerns or questions, reach out to us at:
📧 konturyou@gmail.com
📞 +94 76 936 8661
📍 Visit our website: www.konturyou.com